If you are having any difficulties with the website, or have questions:
| 1.
Is the site secure? |
| |
Yes.
It is secured by SSL technology and is scanned daily by
McAfee Secure. |
| 2.
What are the shipping options? and expected delivery time? |
|
Service |
Ships in.. |
Estimated Shipping Days |
Price |
Economy
* Delivery timing not guaranteed. |
US First Class |
1-2 days |
3-5 days* |
|
Standard Delivery
* Delivery timing not guaranteed.
- Free Shipping Not Applicable |
US Priority Mail |
1 day |
2-3 days* |
|
2 Day Express
* Guaranteed delivery date.
- Free Shipping Not Applicable |
Fedex
|
1 day |
2 days |
|
Overnight Express
* Guaranteed delivery date.
- Free Shipping Not Applicable |
Fedex |
1 day |
1 day |
|
Global (outside US)
* Delivery timing not guaranteed.
- Free Shipping Not Applicable |
Global Priority Mail |
1-2 days |
5-10 days* |
|
|
| |
Orders must be received by 3:00pm Pacific Standard Time to ship the following business day. All orders received after 3:00pm will be delayed by 1 day. |
| 3.
Do you offer FREE shipping? |
| |
Yes - Orders
over $100 are Free Economy shipping - use code FREESHIP in the promotion code field. The FREE shipping does not apply to Express Delivery, please do not use this code if you need to use the 2 Day or Overnight Delivery options. Free Shipping does not apply to Global Shipping (outside US) |
| 4.
Do I have the right size? |
| |
Please
check our size
charts for correct sizing. Call us if you are uncertain
and need more guidance. |
| 5.
What garment styles are available? |
| |
All of our rhinestone designs can be applied to our full selection of garment styles, including t-shirts, Hoodies, sweat pants, aprons, caps, etc. You can view all of the styles from our styles page. Please call us if you do not see what you want, we can often accommodate special requests. |
| 6.
Will the rhinestones fall off the garment? |
| |
All
of our products are quality guaranteed. It is very rare
for crystals to come loose from the shirts. If this does
happen, we will be happy to replace or repair defects
from normal wear - quality guarantee. |
| 7.
What is the return policy? |
| |
Due
to the many color selections available, many products are
made-to-order. For custom and personalized products, we
cannot accept merchandise returns - return
details. For non-custom items, there is a $10.00 re-stocking
fee per item and shipping charges are not reimbursable. There is a maximum of 2 returned items per order. All requests for returns or exchanges must be made within 7 days from delivery of the products. All exchanged merchandise must be unworn and in re-saleable condition to qualify for a return. Bikini bottoms are not returnable, due to hygiene issues. Please also check our policies section for more details. |
| 8.
What is your privacy policy? |
| |
We
do not share or sell any of your private information.
You will receive only emails related to your order, unless
you opt-in to our promotional mailing list - privacy policy. |
| 9.
What are the washing instructions? |
| |
We
recommend that garments be turned inside out before washing
(hand or machine), using cold water (no bleach) and low
heat in the dryer. Please do not dry clean. |
| 10.
Do you offer discounts for group orders? and large orders? |
| |
Yes.
We offer a 15% discount for orders more than $150 - use
code GROUP15. There is also a 15% discount for bridal
shirts more than $100 - use code BRIDE15. The coupon code
is entered on the second page of Checkout, on the same
page where shipping options are selected. We have wholesale pricing available for orders of more than 15 pieces per design, and also for retail stores looking to carry our products. |
